FAQ

Frequently Asked Questions

1. How do I use your products?

Each product comes with detailed instructions on the label and our website. For visual demonstrations, visit our blogs where we showcase application techniques and tips.

2. How should I care for my hair?

Proper hair care varies based on individual needs. For personalized advice, consider scheduling a private consultation to discuss your specific hair concerns and develop a tailored regimen.

3. Can I modify my order after placing it?

Once an order is placed, we are unable to make modifications. Please review your cart carefully before completing your purchase.

4. How can I track my package?

After placing an order, you'll receive a confirmation email followed by tracking information once your package ships.

5. Where are your products made?

All our products are handcrafted in the USA, ensuring quality and freshness.

6. Are your products vegan and cruelty-free?

Yes, our products are free from animal-derived ingredients and are never tested on animals.

7. What is the shelf life of your products?

Our products are made fresh approximately every two weeks. They have a guaranteed shelf life of one year when stored properly, away from direct sunlight and extreme temperatures.

8. How should I store my products?

Keep products in a cool, dark place, away from direct sunlight and temperature fluctuations, to maintain their efficacy.

9. Why does my product look or smell different from my previous order?

Due to the natural ingredients we use, slight variations in color and scent can occur between batches. These differences do not affect the product's quality or performance.

10. My product has separated. Is it still safe to use?

Natural separation can occur in products without synthetic stabilizers. Simply shake or stir the product to recombine the ingredients before use.

11. Are your products pH balanced?

Yes, all our formulations are pH balanced to ensure they work harmoniously with your skin and hair's natural pH levels.

12. Do you offer samples?

Currently, we do not offer free samples. However, we provide detailed product descriptions and customer reviews to help you make informed decisions.

13. What is your return policy?

We do not accept returns. 

14. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times vary based on the destination. .

15. How can I contact customer service?

For any additional questions or concerns, please reach out to us via our Contact Us page, and we'll be happy to assist you.