Shipping policy
Shipping policy.
All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to COVID-19 if there are any further delays we will have updates on our home page!
Domestic Shipping Rates and Estimates
At this time we do not offer domestic shipping. Please check back with us soon for updated information on this!
Local delivery
Free local delivery is available for orders over $75 within the Denver, Aurora, Centennial areas. For orders under $75, we charge $5-$15 for local delivery.
Deliveries are made from 8AM-7PM on everyday of the week. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
If you have questions about the local delivery and if you are in the area for local delivery please email us at tresseslikegold@gmail.com
In-store pickup
You can skip the shipping fees with free local pickup at 15291 E Hampden Ave, Aurora, CO 80014. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 8AM- 7PM on everyday of the week. Hours may vary. Please have your order confirmation email with you when you come.
International Shipping
At this time, we do not offer international shipping. We will be having this updated soon! Please check back with us in February 2021.
Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7-14 business days of receiving your shipping confirmation email, please contact us at tresseslikegold@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
This option may not be supported by the carrier. if this option is unavailable you will be fully refunded for the order and asked to use a different address.
Refunds, returns, and exchanges.
In the event that your order arrives damaged in any way, please email us as soon as possible at tresseslikegold@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at tresseslikegold@gmail.com.